About This Solution
Best-in-class call center support solutions
We’re committed to providing our customers with outstanding support solutions that ensure the health of their IT environment. Velocity’s support team members are available 24/7/365 to monitor the performance of your network and quickly resolve issues as they emerge. We are fast and nimble; we go all out to provide the best customer service in the industry.
![](https://velocitytime.info/wp-content/uploads/2021/03/AdobeStock_212489822call-center1.jpeg)
Case Studies
![](https://velocitytime.info/wp-content/uploads/2021/03/CS-8300-Location-Retailer.jpg)
Drug Store with 8,300 locations
Drug store chain builds out photo lab capabilities nationwide using Velocity’s Repair Depot Services, call center, and project management services.
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![](https://velocitytime.info/wp-content/uploads/2021/03/CS-Bridal_Retail_300LocationRetailer.jpg)
Bridal Store Chain
Bridal Store Chain refreshes aging network infrastructure using Velocity’s managed services and Call Center, and consolidates the number of network vendors, saving money.
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![](https://velocitytime.info/wp-content/uploads/2021/03/CS-600-Location-Hotel-Chain.jpg)
600+ Hotel Chain for business travel/temp housing
Major hotel chain overhauls its multi-site network, reduces the number of network vendors, and leverages our Call Center to improve the customer experience.
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What it includes
![](https://velocitytime.info/wp-content/uploads/2021/03/AdobeStock_312879613-Network_Data1.jpeg)
Network operations center (NOC)
- 100+ dedicated support team members
- 750+ inbound calls per day
- 1,500+ outbound calls per day
- Quick response time
- Data, voice, network hardware and software installation support
![](https://velocitytime.info/wp-content/uploads/2021/03/Our-friendly-agents-are-always-ready-to-help-1182636594.jpg)
Enterprise call center
- 125+ dedicated support team members
- 2,000+ inbound calls per day
- 500+ outbound calls per day
- Quick response time
- Network, computer and peripherals support
- Printer repair and installation
- Free-to-guest hospitality customer support
- Hotel and customer Wi-Fi support