Call Center Solutions
Call Center Solutions
Velocity’s U.S.-based support team provides technical assistance for a wide variety of software and hardware products
About This Solution
Best-in-class call center support solutions
We’re committed to providing our customers with outstanding support solutions that ensure the health of their IT environment. Velocity’s support team members are available 24/7/365 to monitor the performance of your network and quickly resolve issues as they emerge. We are fast and nimble; we go all out to provide the best customer service in the industry.
Case Studies
Drug Store with 8,300 locations
Drug store chain builds out photo lab capabilities nationwide using Velocity’s Repair Depot Services, call center, and project management services.
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Bridal Store Chain
Bridal Store Chain refreshes aging network infrastructure using Velocity’s managed services and Call Center, and consolidates the number of network vendors, saving money.
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600+ Hotel Chain for business travel/temp housing
Major hotel chain overhauls its multi-site network, reduces the number of network vendors, and leverages our Call Center to improve the customer experience.
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What it includes
Network operations center (NOC)
- 100+ dedicated support team members
- 750+ inbound calls per day
- 1,500+ outbound calls per day
- Quick response time
- Data, voice, network hardware and software installation support
Enterprise call center
- 125+ dedicated support team members
- 2,000+ inbound calls per day
- 500+ outbound calls per day
- Quick response time
- Network, computer and peripherals support
- Printer repair and installation
- Free-to-guest hospitality customer support
- Hotel and customer Wi-Fi support
Get Connected
We manage your IT, so you can run your business
Ready to make life a little easier? Velocity is here to simplify your organization’s technology needs, saving you time and money.
