Velocity strives to be the very best and stay ahead of competitors by finding ways to grow, expand and rise above difficulties and roadblocks as they occur. Customers’ needs are close to heart, which is why we are constantly evolving to exceed their expectations. There are endless opportunities to learn as Velocity provides all the tools to accomplish new tasks, and there are limitless pathways to build and grow a career.
I was working in retail when a former coworker reached out and told me about the great opportunities available at Velocity. I was looking to make a change and build a career, so, despite being nervous at first, I went in for an interview. I knew it was a call center environment but wasn’t sure exactly what the day-to-day would look like. I quickly discovered that I really enjoyed the fast-paced daily challenges that would come up as I dispatched technicians to customers. I also appreciated the ability to build relationships with the technicians and be part of a growing business. Since joining Velocity, I have had the opportunity to take on different roles as a job auditor and now an accounts payable analyst.
I use Velocity’s proprietary database, V-Select, and our dispatch portal to start my day. My team is currently made up of three employees, and each of our job responsibilities is a little different. Some of my job responsibilities include making sure everything matches up with the field technicians’ job assignments. I ensure that all of the information in the databases is correct and, if any additional information is needed, I reach out directly to the field tech. I work hand-in-hand with dispatch and the field techs — constantly communicating with them to ensure that all the information is recorded appropriately.
How quickly Velocity has grown. It’s incredible to see the number of employees that have been hired and the extensive growth that has taken place. Over the last few years, it has been exciting to see how many companies we have acquired and see our customer base grow. If you want to grow and build a career, Velocity gives you these opportunities.
The team that I work with is truly special. My coworkers and direct supervisor are a delight to work with. My supervisor and director are both very caring and ensure that we have the tools we need to make each day successful. The camaraderie at Velocity is something you won’t find anywhere else. There is a shared sense that we are not just coworkers but more of a family. Even if life were to take us in a different direction, we would all remain in close contact.
